Installation
What is Streaming Service?
Why can't I install Streaming Service with SYS on the same PC?
Why can't the HikCentral installation package run?
Why can't I run the system after I reinstalled it?
Why is the service status is exceptional in Service Manager?
Why does SYS service status keep switching between Starting and Stopped?
Can I run the Control Client on a virtual machine?
Failed to install the web control with prompt "NPF installation failed"
Login
Why can't I enter the Web Client's login page?
Can I log into HikCentral with an IP address if it is configured with a domain name?
Can I use a proxy server via the web browser to access the system?
Failed to log into HikCentral with error "vsm.dll[7]"
Failed to log into HikCentral with prompt "Invalid token"
Failed to log into the Control Client with error code "VSM217"
Activation and Deactivation
Failed to activate the system in online mode with error code "1103"
Failed to activate the system in offline mode with prompt "Operation timeout"
Failed to import response file when activating in offline mode (error code: 1105)
Failed to activate the system with error code "1108"
Failed to activate the system with error code "1113"
Failed to activate the system with error code "1114"
Failed to activate the system with error code "1116"
License failed to take effect after being activated
Why I cannot use the system after I deactivate the license of distributed deployment?
Device Management
How many encoding devices and cameras can be added to HikCentral Professional?
Failed to configure device remotely via the Web Client
Which user name should I use when adding a Hybrid SAN?
Is the device's user name and password required when remote configuration?
Can I add an under vehicle surveillance system by domain name?
Why are part of the Open Network Video Interface cameras offline after being added to HikCentral ?
What HikCentral functions does a device added by Hikvision ISUP protocol not support?
Why can't I configure A4H and G4 series mobile devices via the Web Client?
Can I apply the time zone to the dock station from the platform?
Can all devices be added to the platform via IPv6?
The solar camera does not turn online after the platform is restarted.
Remote Site Management
What is Remote Site Management (RSM)?
Can I add a HikCentral (with RSM) to another HikCentral as a Remote Site?
Can I add one HikCentral to another one if I have added it to one Central System?
Can I manage a Remote Site's cameras the same as the current site's cameras?
Can I store video files of Remote Site's camera in the Central System?
Why do my added Remote Sites turn to offline after switching transfer protocol?
Why can't I add one Remote Site to Central System?
Can I add a site which is distributed deployed to the Central System?
Recording Server Management
How come the video files cannot be stored on the spare server when host server fails?
Why can't I search video files stored on the Recording Server?
Why can't I play the video exactly as I searched?
What HikCentral functions does a Cloud Storage Server not support?
What HikCentral functions does a Hybrid SAN not support?
What HikCentral functions does a pStor Cluster Service not support?
Why can't I adding a pStor or Cloud Storage Server to the system?
Event and Alarm
How to add an alarm category and link a category to the alarm?
How to set audible warnings with custom voice text?
Can the Central System receive an alarm when testing the alarm on the Remote Site?
Why can't I configure fire source detection alarm for thermal camera?
Can I add an alarm of Person Amount More/Less than Threshold for resource groups on Remote Site?
Why does the alarm's voice prompt keep ringing when logging into the Control Client?
What can I do if there are too many alarms to be acknowledged in the Alarm Center?
Why my HikCentral cannot receive events, such as illegal parking, from traffic cameras?
Why the exported PDF file of alarm scheduled report contains garbage characters?
A lag occurred or no response when receiving events or alarms.
Person Management
When getting persons from device, will the super card be synchronized to the system?
Why the new persons cannot be synchronized to the related access group?
Why can't I configure the person ID rules?
Face and Body Recognition
Will the device trigger multiple alarms if it recognizes one person in multiple groups?
Failed to apply the face comparison group to DeepinMind series NVR
Why the detected face, which is not in any face comparison groups, is not displayed?
Why can't I set face capture events for normal cameras accessed via DeepinMind?
Why there is no camera available when applying face comparison groups to device?
Why can't I search the captured pictures on Edge Facial Recognition Server?
Can I set both facial and body recognition for one camera?
Why the human body recognition doesn't work after I set the recognition type of a capture camera as human body recognition?
Access Control and Elevator Control
Why cards are still "To Be Applied" in Troubleshooting module even if I have successfully applied them to devices before?
Can I view the access event statistics from access control devices which were installed in different countries or regions?
Why can't I search some card-swiping events in access records?
Failed to copy the parameters configured for the door station to the MinMoe access control terminal
Time and Attendance
Can I filter the attendance data by combined authentication mode?
Can I view the historical person information in the attendance records?
Security Control
Why can't I add the AX Pro security control panel to the platform?
Why can't I relate a speed dome with the radar for calibration?
Why arming radar failed?
Can I control the siren of the wireless security control panel manually?
Entrance and Exit
Can I search the records of vehicles entering or exiting parking lot within 3 months?
How to connect alarm input and relay to the barrier gate?
Why I cannot open the barrier gate manually?
Why the Control Client cannot receive the video intercom request from the entrance and exit?
Can I add the doors of the access control device which is already linked to a lane to an access level?
Smart Wall
Why does error code 11116 occur when displaying live view on the smart wall?
Can I add DS-C10S to the system as a decoding device and link it to a smart wall?
Failed to add video wall controller (DS-C10S) to HikCentral
What smart wall functions does a DS-6400HDI-T not support?
How many roaming windows can be opened on one window?
Why the live view on smart wall fails but the playback is normal?
Can DS-1200KI and DS-1600KI keyboard log into HikCentral by domain name?
Why can't the DS-1600KI keyboard log into HikCentral?
Can I create a roaming window on the smart wall of graphic card?
I have changed the camera stream type, but it doesn't take effect. Why?
How to display my desktop on the smart wall?
Can I start playback in the alarm pop-up window?
Failed to open the window and set the window division, and received an error message with error code "951"
Why can't I set the roaming window division for the DS-C10S series decoding output?
Can I open 2 full-screen roaming windows for the DS-6900UDI series decoding output?
Why an error occurred when I opened a roaming window for BNC decoding output on the Control Client?
Failed to enlarge and restore the window and received an error message with the error code "23"
Why can't I drag the local signal source to other windows for use?
Failed to open the window and received an error message with the error code "29"
The local signal source has been connected, but its status is displayed as disconnected on the DS-6900UDI series decoder. Why?
Failed to display playback on the wall and failed to display live view on the wall by a network keyboard.
Map
How many times can I add one camera as a hot spot on maps?
Why can't I view the GIS map on the Control Client?
Why can't I get any results when searching cameras in search field of GIS map?
Security
How to set the minimum password strength?
How to reset another user account’s password?
Can I change the password for an added third-party device?
Live View and Playback
Failed to view live video via Google Chrome or Firefox browser
Why can't I access the live view and playback on the device remote configuration page?
Why is no POS information displayed during live view or playback?
What is the difference between Public View and Private View?
How to set a view group for view auto-switch?
Why there is no camera in area?
Why there is no alarm lamp appeared on the area icon when an alarm is triggered?
Why there is no temperature overlaid on the video footage recorded in visual tracking?
How to view alarm-triggered video files during playback?
How to view video files from the last 7 days?
Why is there no time period selection bracket when downloading video?
Why can't I play back the video files stored in the Hybrid SAN in reverse?
Why can't I view the camera's image thumbnails?
Why can't I enable fisheye expansion during live view or playback?
Why can't I view live video from a device on the LAN via Remote Configuration?
Can I add tags to the videos of Remote Site cameras?
No vehicles related pictures but succeeded to get the vehicles passing records
Failed to view live video in more than 4 windows with error code "SMS17"
Failed to view live video when the WAN access was enabled
Failed to view live video with error message "HCHetSDK4"
Failed to view live video with prompt "Runtime exception. Secret key error."
Failed to view live video or video is not fluent when hardware decoding enabled
Why can't I view the real-time access records on the Control Client?
Can I add a patrol or pattern for the camera added by Open Network Video Interface protocol?
Why image flicks or confusing layout occur during live view or playback on Firefox
®
under Microsoft
®
Windows 10?
Why can't I play back videos stored in the Recording Server via the Streaming Server?
Failed to encrypt stream during live view by android body camera.
Video Search
Why can't I search and play back the motion detection's video footage?
Can I search POS transaction events on Remote Site cameras?
Failed to export CVS file
Downloading Video Files
Failed to download video files when playing back with error prompt "SDK9"
The video has no image or audio after it is downloaded in AVI format
Why the time of video in VSPlayer is inconsistent with the downloading time?
Intelligent Analysis Report
Failed to get BI report data and license plate information
Why can't I generate a report for the resources on the Remote Site?
Why can't I generate a temperature report of a thermal camera?
Can I search BI data occurred before the camera added to the system?
IP Speaker
Can I add the IP speaker to the platform via domain name?
Why does a speaker unit pause for a while between playing two audio files during scheduled broadcast?
Why does the error code "10002" pop up when I am applying multiple audio files to a speaker unit for scheduled broadcast?
Can another person and I speak via the same speaker unit at the same time?
Why can't I upload audio files via Internet Explorer?
Can I adjust the volume of live broadcast via the platform?
Why can't I broadcast the WAV audio file via a speaker unit?
Security Inspection
Can I access to a security inspection device installed in another country or region via the platform or the Client?
Upgrade
After upgrading the platform, some historical data are missing.
Can customized software be upgraded to a new baseline version?
During the upgrade, a prompt shows notifying that SUP has expired.
How to upgrade a platform with a Rose hotspare?
How to upgrade the platform of versions earlier than V1.4 to V 2.x?
No enough disk space when upgrading the platform.
Some devices' do not work after upgrading the platform.
Will the pStor server be upgraded as well when upgrading HikCentral Platform?
Others
Failed to import the HTTPS SSL certificate to the system
Why can't I view the password of the database via the Web Client?
Why can't I use the API of the new function after upgrading the platform?
Can my database use Rose hot spare in the dual-server deployment mode?
HikCentral Professional
Search
Installation
Login
Activation and Deactivation
Device Management
Remote Site Management
Recording Server Management
Event and Alarm
Person Management
Face and Body Recognition
Access Control and Elevator Control
Time and Attendance
Security Control
Entrance and Exit
Smart Wall
Map
Security
Live View and Playback
Video Search
Downloading Video Files
Intelligent Analysis Report
IP Speaker
Security Inspection
Upgrade
Others
Expand
Collapse
Installation
What is Streaming Service?
Why can't I install Streaming Service with SYS on the same PC?
Why can't the HikCentral installation package run?
Why can't I run the system after I reinstalled it?
Why is the service status is exceptional in Service Manager?
Why does SYS service status keep switching between Starting and Stopped?
Can I run the Control Client on a virtual machine?
Failed to install the web control with prompt "NPF installation failed"
Login
Why can't I enter the Web Client's login page?
Can I log into HikCentral with an IP address if it is configured with a domain name?
Can I use a proxy server via the web browser to access the system?
Failed to log into HikCentral with error "vsm.dll[7]"
Failed to log into HikCentral with prompt "Invalid token"
Failed to log into the Control Client with error code "VSM217"
Activation and Deactivation
Failed to activate the system in online mode with error code "1103"
Failed to activate the system in offline mode with prompt "Operation timeout"
Failed to import response file when activating in offline mode (error code: 1105)
Failed to activate the system with error code "1108"
Failed to activate the system with error code "1113"
Failed to activate the system with error code "1114"
Failed to activate the system with error code "1116"
License failed to take effect after being activated
Why I cannot use the system after I deactivate the license of distributed deployment?
Device Management
How many encoding devices and cameras can be added to HikCentral Professional?
Failed to configure device remotely via the Web Client
Which user name should I use when adding a Hybrid SAN?
Is the device's user name and password required when remote configuration?
Can I add an under vehicle surveillance system by domain name?
Why are part of the Open Network Video Interface cameras offline after being added to HikCentral ?
What HikCentral functions does a device added by Hikvision ISUP protocol not support?
Why can't I configure A4H and G4 series mobile devices via the Web Client?
Can I apply the time zone to the dock station from the platform?
Can all devices be added to the platform via IPv6?
The solar camera does not turn online after the platform is restarted.
Remote Site Management
What is Remote Site Management (RSM)?
Can I add a HikCentral (with RSM) to another HikCentral as a Remote Site?
Can I add one HikCentral to another one if I have added it to one Central System?
Can I manage a Remote Site's cameras the same as the current site's cameras?
Can I store video files of Remote Site's camera in the Central System?
Why do my added Remote Sites turn to offline after switching transfer protocol?
Why can't I add one Remote Site to Central System?
Can I add a site which is distributed deployed to the Central System?
Recording Server Management
How come the video files cannot be stored on the spare server when host server fails?
Why can't I search video files stored on the Recording Server?
Why can't I play the video exactly as I searched?
What HikCentral functions does a Cloud Storage Server not support?
What HikCentral functions does a Hybrid SAN not support?
What HikCentral functions does a pStor Cluster Service not support?
Why can't I adding a pStor or Cloud Storage Server to the system?
Event and Alarm
How to add an alarm category and link a category to the alarm?
How to set audible warnings with custom voice text?
Can the Central System receive an alarm when testing the alarm on the Remote Site?
Why can't I configure fire source detection alarm for thermal camera?
Can I add an alarm of Person Amount More/Less than Threshold for resource groups on Remote Site?
Why does the alarm's voice prompt keep ringing when logging into the Control Client?
What can I do if there are too many alarms to be acknowledged in the Alarm Center?
Why my HikCentral cannot receive events, such as illegal parking, from traffic cameras?
Why the exported PDF file of alarm scheduled report contains garbage characters?
A lag occurred or no response when receiving events or alarms.
Person Management
When getting persons from device, will the super card be synchronized to the system?
Why the new persons cannot be synchronized to the related access group?
Why can't I configure the person ID rules?
Face and Body Recognition
Will the device trigger multiple alarms if it recognizes one person in multiple groups?
Failed to apply the face comparison group to DeepinMind series NVR
Why the detected face, which is not in any face comparison groups, is not displayed?
Why can't I set face capture events for normal cameras accessed via DeepinMind?
Why there is no camera available when applying face comparison groups to device?
Why can't I search the captured pictures on Edge Facial Recognition Server?
Can I set both facial and body recognition for one camera?
Why the human body recognition doesn't work after I set the recognition type of a capture camera as human body recognition?
Access Control and Elevator Control
Why cards are still "To Be Applied" in Troubleshooting module even if I have successfully applied them to devices before?
Can I view the access event statistics from access control devices which were installed in different countries or regions?
Why can't I search some card-swiping events in access records?
Failed to copy the parameters configured for the door station to the MinMoe access control terminal
Time and Attendance
Can I filter the attendance data by combined authentication mode?
Can I view the historical person information in the attendance records?
Security Control
Why can't I add the AX Pro security control panel to the platform?
Why can't I relate a speed dome with the radar for calibration?
Why arming radar failed?
Can I control the siren of the wireless security control panel manually?
Entrance and Exit
Can I search the records of vehicles entering or exiting parking lot within 3 months?
How to connect alarm input and relay to the barrier gate?
Why I cannot open the barrier gate manually?
Why the Control Client cannot receive the video intercom request from the entrance and exit?
Can I add the doors of the access control device which is already linked to a lane to an access level?
Smart Wall
Why does error code 11116 occur when displaying live view on the smart wall?
Can I add DS-C10S to the system as a decoding device and link it to a smart wall?
Failed to add video wall controller (DS-C10S) to HikCentral
What smart wall functions does a DS-6400HDI-T not support?
How many roaming windows can be opened on one window?
Why the live view on smart wall fails but the playback is normal?
Can DS-1200KI and DS-1600KI keyboard log into HikCentral by domain name?
Why can't the DS-1600KI keyboard log into HikCentral?
Can I create a roaming window on the smart wall of graphic card?
I have changed the camera stream type, but it doesn't take effect. Why?
How to display my desktop on the smart wall?
Can I start playback in the alarm pop-up window?
Failed to open the window and set the window division, and received an error message with error code "951"
Why can't I set the roaming window division for the DS-C10S series decoding output?
Can I open 2 full-screen roaming windows for the DS-6900UDI series decoding output?
Why an error occurred when I opened a roaming window for BNC decoding output on the Control Client?
Failed to enlarge and restore the window and received an error message with the error code "23"
Why can't I drag the local signal source to other windows for use?
Failed to open the window and received an error message with the error code "29"
The local signal source has been connected, but its status is displayed as disconnected on the DS-6900UDI series decoder. Why?
Failed to display playback on the wall and failed to display live view on the wall by a network keyboard.
Map
How many times can I add one camera as a hot spot on maps?
Why can't I view the GIS map on the Control Client?
Why can't I get any results when searching cameras in search field of GIS map?
Security
How to set the minimum password strength?
How to reset another user account’s password?
Can I change the password for an added third-party device?
Live View and Playback
Failed to view live video via Google Chrome or Firefox browser
Why can't I access the live view and playback on the device remote configuration page?
Why is no POS information displayed during live view or playback?
What is the difference between Public View and Private View?
How to set a view group for view auto-switch?
Why there is no camera in area?
Why there is no alarm lamp appeared on the area icon when an alarm is triggered?
Why there is no temperature overlaid on the video footage recorded in visual tracking?
How to view alarm-triggered video files during playback?
How to view video files from the last 7 days?
Why is there no time period selection bracket when downloading video?
Why can't I play back the video files stored in the Hybrid SAN in reverse?
Why can't I view the camera's image thumbnails?
Why can't I enable fisheye expansion during live view or playback?
Why can't I view live video from a device on the LAN via Remote Configuration?
Can I add tags to the videos of Remote Site cameras?
No vehicles related pictures but succeeded to get the vehicles passing records
Failed to view live video in more than 4 windows with error code "SMS17"
Failed to view live video when the WAN access was enabled
Failed to view live video with error message "HCHetSDK4"
Failed to view live video with prompt "Runtime exception. Secret key error."
Failed to view live video or video is not fluent when hardware decoding enabled
Why can't I view the real-time access records on the Control Client?
Can I add a patrol or pattern for the camera added by Open Network Video Interface protocol?
Why image flicks or confusing layout occur during live view or playback on Firefox
®
under Microsoft
®
Windows 10?
Why can't I play back videos stored in the Recording Server via the Streaming Server?
Failed to encrypt stream during live view by android body camera.
Video Search
Why can't I search and play back the motion detection's video footage?
Can I search POS transaction events on Remote Site cameras?
Failed to export CVS file
Downloading Video Files
Failed to download video files when playing back with error prompt "SDK9"
The video has no image or audio after it is downloaded in AVI format
Why the time of video in VSPlayer is inconsistent with the downloading time?
Intelligent Analysis Report
Failed to get BI report data and license plate information
Why can't I generate a report for the resources on the Remote Site?
Why can't I generate a temperature report of a thermal camera?
Can I search BI data occurred before the camera added to the system?
IP Speaker
Can I add the IP speaker to the platform via domain name?
Why does a speaker unit pause for a while between playing two audio files during scheduled broadcast?
Why does the error code "10002" pop up when I am applying multiple audio files to a speaker unit for scheduled broadcast?
Can another person and I speak via the same speaker unit at the same time?
Why can't I upload audio files via Internet Explorer?
Can I adjust the volume of live broadcast via the platform?
Why can't I broadcast the WAV audio file via a speaker unit?
Security Inspection
Can I access to a security inspection device installed in another country or region via the platform or the Client?
Upgrade
After upgrading the platform, some historical data are missing.
Can customized software be upgraded to a new baseline version?
During the upgrade, a prompt shows notifying that SUP has expired.
How to upgrade a platform with a Rose hotspare?
How to upgrade the platform of versions earlier than V1.4 to V 2.x?
No enough disk space when upgrading the platform.
Some devices' do not work after upgrading the platform.
Will the pStor server be upgraded as well when upgrading HikCentral Platform?
Others
Failed to import the HTTPS SSL certificate to the system
Why can't I view the password of the database via the Web Client?
Why can't I use the API of the new function after upgrading the platform?
Can my database use Rose hot spare in the dual-server deployment mode?