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  • Overview
  • Symbol Conventions
  • Benefits and Comparison
    • What is the difference between Hik-Partner Pro and Hik-Connect?
    • To end users, what differences does Hik-Partner Pro make?
    • What are differences among Hik-Partner Pro, iVMS-4200 and HikCentral Professional?
  • Download and Access
    • What web browser can I use to access Hik-Partner Pro Portal?
    • How can I download Hik-Partner Pro Mobile Client?
    • What is authentication code and how can I get one?
    • Do I need to map the ports on the router?
    • Do I need to deploy a physical server for functions like health monitoring?
  • Account and Upgrade
    • How can I upgrade and become a Hik-Partner Pro user if I am already a Hik-ePartner user?
  • Compatibility
    • Which devices can be added and managed in Hik-Partner Pro?
    • Can third-party devices be managed in Hik-Partner Pro?
    • Can EZVIZ devices be managed in Hik-Partner Pro?
  • Site Management
    • Why the end user didn't receive any Site Owner invitation message on Hik-Connect?
    • Can I assign one site to multiple employees as Site Managers?
    • How can end user receive site authorization application?
    • When do I need to apply for site authorization from the end user?
    • How to change the Site Manager of the site?
    • How to change the installation company for managing the site?
  • Device Management
    • How many devices can be managed in Hik-Partner Pro?
    • Can the devices added to Hik-Connect be managed in Hik-Partner Pro?
    • Can I add a device by IP address or domain name?
    • Can one device be managed by two employees?
    • Can I set linkage rules for linking devices in different sites?
    • Can the linkage action still be triggered if network disconnected?
    • Does Hik-Partner Pro support remote device firmware upgrading?
    • How to delete devices?
  • Health Monitoring
    • What functions are supported in Health Status module?
  • Cloud Storage
    • Is the Hik-ProConnect Box a must for cloud storage?
    • How many channels can be linked to a Hik-ProConnect Box for uploading their video footage to cloud?
    • What are the resolution and frame rate of the video footage stored on cloud?
    • Can I store video footage on the Hik-ProConnect Box?
    • Can I link two Hik-ProConnect Boxes or a Hik-ProConnect Box and another type of device?
    • How to avoid cloud storage failure caused by network exception?
    • Does the Hik-ProConnect Box support linking third-party devices for cloud storage?
    • Does the Hik-ProConnect box support remote firmware update?
    • What types of video footage can be stored on cloud?
    • How many types of cloud storage packages are available? And how long is the retention period offered by each type of package?
  • People Counting
    • Can I add a people counting camera to multiple people counting groups?
    • Do priority levels exist in the people counting parameters set via the Hik-Partner Pro platform and the Hik-Connect Mobile Client?
    • What roles do the Hik-Partner Pro platform and the Hik-Connect Mobile Client play respectively in the cloud-based People Counting solution?
    • How long will people counting records be retained on the Hik-Connect Mobile Client?
  • Support
    • How can I get professional support while I am using Hik-Partner Pro?
    • How can I learn information or operations about different products on Hik-Partner Pro?
    • How can I get quick response to my query on Hik-Partner Pro?
    • How can I get professional help from the technical support if I have issues when using Hik-Partner Pro?
    • How can I give suggestions on Hik-Partner Pro during the usage?
  • Return Material Authorization (RMA)
    • What is RMA used for?
    • How can I submit an RMA request?
    • How can I contact the suitable repair station?
    • How can I check the status of my RMA request?
    • What should I do when I received a repaired device?
  • Rewards Store
    • How to get reward points?
    • How to use reward points?
    • How to get redeemed gifts?
    • How can a submitted order be considered as a successful redeem?
    • Will points expire? When do they expire?
    • How to check the point history?
    • How to check SN code scan records? How to appeal when scanning failed?
    • How to check friend invitation records?
  • Other
    • How does Hikvision protect users' privacy?
    • Can I edit the company information?
    • I have uploaded my company logo, but why is it not displayed on Hik-Connect?
    • Does Hik-Partner Pro support playback and download?
    • How to purchase the value-added services of Hik-Partner Pro?
  • Legal Information
Hik-Partner Pro
  • Overview
  • Symbol Conventions
  • Benefits and Comparison
  • Download and Access
  • Account and Upgrade
  • Compatibility
  • Site Management
  • Device Management
  • Health Monitoring
  • Cloud Storage
  • People Counting
  • Support
  • Return Material Authorization (RMA)
  • Rewards Store
  • Other
  • Legal Information
Expand
Collapse
  • Overview
  • Symbol Conventions
  • Benefits and Comparison
    • What is the difference between Hik-Partner Pro and Hik-Connect?
    • To end users, what differences does Hik-Partner Pro make?
    • What are differences among Hik-Partner Pro, iVMS-4200 and HikCentral Professional?
  • Download and Access
    • What web browser can I use to access Hik-Partner Pro Portal?
    • How can I download Hik-Partner Pro Mobile Client?
    • What is authentication code and how can I get one?
    • Do I need to map the ports on the router?
    • Do I need to deploy a physical server for functions like health monitoring?
  • Account and Upgrade
    • How can I upgrade and become a Hik-Partner Pro user if I am already a Hik-ePartner user?
  • Compatibility
    • Which devices can be added and managed in Hik-Partner Pro?
    • Can third-party devices be managed in Hik-Partner Pro?
    • Can EZVIZ devices be managed in Hik-Partner Pro?
  • Site Management
    • Why the end user didn't receive any Site Owner invitation message on Hik-Connect?
    • Can I assign one site to multiple employees as Site Managers?
    • How can end user receive site authorization application?
    • When do I need to apply for site authorization from the end user?
    • How to change the Site Manager of the site?
    • How to change the installation company for managing the site?
  • Device Management
    • How many devices can be managed in Hik-Partner Pro?
    • Can the devices added to Hik-Connect be managed in Hik-Partner Pro?
    • Can I add a device by IP address or domain name?
    • Can one device be managed by two employees?
    • Can I set linkage rules for linking devices in different sites?
    • Can the linkage action still be triggered if network disconnected?
    • Does Hik-Partner Pro support remote device firmware upgrading?
    • How to delete devices?
  • Health Monitoring
    • What functions are supported in Health Status module?
  • Cloud Storage
    • Is the Hik-ProConnect Box a must for cloud storage?
    • How many channels can be linked to a Hik-ProConnect Box for uploading their video footage to cloud?
    • What are the resolution and frame rate of the video footage stored on cloud?
    • Can I store video footage on the Hik-ProConnect Box?
    • Can I link two Hik-ProConnect Boxes or a Hik-ProConnect Box and another type of device?
    • How to avoid cloud storage failure caused by network exception?
    • Does the Hik-ProConnect Box support linking third-party devices for cloud storage?
    • Does the Hik-ProConnect box support remote firmware update?
    • What types of video footage can be stored on cloud?
    • How many types of cloud storage packages are available? And how long is the retention period offered by each type of package?
  • People Counting
    • Can I add a people counting camera to multiple people counting groups?
    • Do priority levels exist in the people counting parameters set via the Hik-Partner Pro platform and the Hik-Connect Mobile Client?
    • What roles do the Hik-Partner Pro platform and the Hik-Connect Mobile Client play respectively in the cloud-based People Counting solution?
    • How long will people counting records be retained on the Hik-Connect Mobile Client?
  • Support
    • How can I get professional support while I am using Hik-Partner Pro?
    • How can I learn information or operations about different products on Hik-Partner Pro?
    • How can I get quick response to my query on Hik-Partner Pro?
    • How can I get professional help from the technical support if I have issues when using Hik-Partner Pro?
    • How can I give suggestions on Hik-Partner Pro during the usage?
  • Return Material Authorization (RMA)
    • What is RMA used for?
    • How can I submit an RMA request?
    • How can I contact the suitable repair station?
    • How can I check the status of my RMA request?
    • What should I do when I received a repaired device?
  • Rewards Store
    • How to get reward points?
    • How to use reward points?
    • How to get redeemed gifts?
    • How can a submitted order be considered as a successful redeem?
    • Will points expire? When do they expire?
    • How to check the point history?
    • How to check SN code scan records? How to appeal when scanning failed?
    • How to check friend invitation records?
  • Other
    • How does Hikvision protect users' privacy?
    • Can I edit the company information?
    • I have uploaded my company logo, but why is it not displayed on Hik-Connect?
    • Does Hik-Partner Pro support playback and download?
    • How to purchase the value-added services of Hik-Partner Pro?
  • Legal Information