Why is the service status is exceptional in Service Manager?

Question

Why is there an exclamation mark shown beside the service name in Service Manager, with the port number is red and the status is Exceptional?

Reason

The port has been occupied by other program in the server.

Solution

Perform the following steps to solve this problem:

  1. Find the process that occupied the corresponding port with the following method:

    Enter the cmd page, enter netstat –ano|findstr port number to find the PID of the process that occupied the port, and then enter tasklist|findstr PID number to find the related process name.

    • If the process can be ended, end the process with customer's authorization. Then click Restart All on the Service Manager to restart the service.

    • If the process can not be ended, click the service name and edit a new port number in the pop-up window. All services will be restarted automatically after the modification.

      Note:

      If you modified the 80 and 443 ports, add the new port number after the IP address when you log into the Web Client, for example: http://10.20.128.99:81.