FAQs

Why do the condensations appear frequently on the screen?

Tempered glass is installed on the outer screen to provide protection. There is a gap between the screen and the tempered glass for air convection. The main reason is that there is a temperature difference between the screen and the outside. Hot air condenses on the glass surface at a lower temperature, which results in condensations.

Condensations will evaporate after the device starts up and will not affect the use of the device.

Why there is no sound coming from my laptop after connection?

If the device is accessed via the VGA interface, only image output is available. If only audio cable is accessed, both audio output and image output will be unavailable.

• Access both audio cable and VGA cable for image and audio output.

• Access HDMI cable.

• Select the device as the audio output device in Windows.

Why does the screen get hot after a period of use?

Screen temperature rise is caused by heat dissipation and is completely normal. Our heat dissipation design is industrial-leading and is the formulator of the industry standards, which is in accordance with the national health standard.

Does long-time use damage the eyes?

The recognition of flicker by human eyes is 50Hz. If the frequency is lower than 50Hz, then the flicker will be recognized and cause eye muscles fatigue. We use 60Hz LCD screen, human eyes will not recognize the flicker of the screen. Compared with other products of the same kind, it can reduce eye fatigue to a large extent.

Why there is no image in screen nor sound coming from the device?

• Check if the power cable is connected.

• Check if the socket works normally.

• Check if the power switch is turned on.

Why doesn’t the image perfectly match the screen after accessing PC via VGA?

• Apply auto-adjust function in VGA channel.

• Apply auto-adjust function in the control menu.

• Change VGA terminal or cable.

Why does the device HDMI channel have no input signal?

• Check if the input source works normally.

• Change HDMI interface or cable.

• If PC is accessed, set HDMI output on your PC.

How to deal with image ghosting?

• Check if the VGA cable is loose.

• Try to change VGA cable or change to another VGA interface.

How to deal with image color abnormality after accessing PC via VGA channel?

• Check if the VGA cable is loose.

• Check if the pins of the two terminals of the VGA cable are damaged.

• Change VGA cable if it’s damaged.

Why does the VGA interface of the accessed PC have no output signal?

• Check video card settings in your PC control panel, try to change the output mode.

• Change VGA cable if it’s damaged.

Why is wired network unstable?

Try to disable the auto network detection option.